RETURNS



We are committed to ensuring complete customer satisfaction when shopping on our site. In the event that you are dissatisfied with your order for any reason, we offer a flexible return policy under certain conditions.

Return Conditions:

1. Returns must be made within 14 days of receiving the order.
2. Products must be in their original condition, unopened and unused.
3. Products must be returned in their original packaging, with all accessories and tags attached.
4. Damaged or used items will not be accepted for return.

Return Process:

1. Contact our customer service to initiate the return process. You can contact us by sending an email to support@dermadiacosmetique.com.
2. Once your return request is approved, you will receive detailed instructions on how to proceed.
3. Carefully pack the items in their original packaging.
4. Ship the items to the address provided by our customer service.
5. Once we receive and verify the returned items, we will issue a refund to the original payment method used for purchase.
6. Refunds may take up to 7 business days to appear in your account, depending on the payment method used.

We reserve the right to refuse returns that do not meet these conditions or are received after the 14-day return period.